Typically each file is opened with a retainer to begin drafting custom drawings and finalizing all details and options for your new home.

The first visit is a "Discovery session", acquiring information from one another (question exchange) to see if we could be a possible fit for your housing needs and viewing the show homes on display.

Our transport and installation staff specialize in new home set up and delivery. The home is delivered to the property and installed as per our agreement. Set up and completion times vary, depending on factors such as the size of home and the season it is being delivered in. Naturally, winter months can take more time than summer months. Set up can be completed in as little as one week, and can take up to eight weeks.

Timelines for service connections can vary depending on the size and style of home you purchased. Typically the new homes can be connected within 3-7 days of delivery. Inquire with your consultant to confirm the best timeline for arranging tradeswork after delivery.

Yes, we strongly recommend that you register the new warranty for each of your new appliances. It will help Whirlpool provide more efficient warranty service if there is ever a problem with your product. Your warranty registration can serve as proof of purchase for warranty claims. It will also allow Whirlpool to contact you directly as the homeowner. You can register your appliance online by visiting the Product Registration site, or by calling 1-800-807-6777. Alternatively, in your important papers package, you will also find the individual registration cards that can be physically mailed in.

Your first step would be to contact the same tradesperson that commissioned the furnace. That person should complete and assessment to determine what is causing the issue. If they need assistance with troubleshooting, that person should contact the GLP Western office while still on site to work through various troubleshooting techniques over the phone. Once the issue is identified, the tradesperson can fill out and submit a warranty claim form to GLP Canada. Parts are typically covered and provided by GLP and can be shipped directly to your home or the tradesperson. Here is a link to the claim form. The tradesperson can either wait for reimbursement from GLP, or you can pay any costs and ask to be reimbursed directly from GLP.

Today's homes are much more airtight than they used to be. Provincial building practices have increased airtightness requirements throughout the years, and your home is no different. Our homes are designed with a whole house fan that is connected to the furnace blower. It is designed and intended run continuously 24/7 to prevent negative pressure issues, condensation/humidity issues, as well as effectively circulate the air throughout the interior of the home.

Chirping once per minute: The smoke and smoke/CO2 alarms will chirp once per minute to indicate a low or missing battery. Change the battery in the chirping alarm,  and press the test button to resync the alarms. They will go through a high pitched beeping pattern that resync's all alarms to one another.

Smoke and smoke/carbon monoxide combination alarms should be tested weekly.

It is a switch that looks like a lightswitch but displays a bright red sticker that states "Emergency Furnace Switch" in white lettering. When turned off, it will quickly cut the power to the furnace in the event the homeowner can smell gas or has another type of emergency that would require the owner to shut down the furnace immediately.

It is likely that the receptacle you have plugged your item into is the switched receptacle. This means that one of the outlets is wired to a switch on the wall in the living room, and is intended to have a lamp plugged into it so it is easy to turn on and off the light, without having to unplug it or switch off at the light itself.

No, you never need to worry about turning it off. It automatically adjusts the power output according to the temperatures of the line it is attached to and will only ever draw power if necessary (when the temp gets below a certain temperature). Modern tapes have a built-in thermostat that automatically calls for power (and the resulting heat) as the surrounding temperature drops near freezing and cuts power off as the temperature rises. Those tapes do not draw electricity all the time, even though they remain plugged in.

You have one year from the date of possession to submit further reports. Please take photos from close up as well as farther away, to give a bigger picture of what you have found and send the photos in an email to the office or consultant you purchased your home from with a description of what it is, where it is found in the home, and when you noticed it. Our teams will process the report and submit a service order to the warranty and service department. Once the service team is planning a trip to your area, they will reach out to schedule a date and time with you to attend and resolve.